Can a self-service claim status phone line reduce call-centre load?
Industry: Insurance
The short answer
Reduced call-centre load.
What the problem was and what was done
An automated call-centre line, 2014, where a customer enters a national identity number and hears claim status, missing documents, pending approvals and the expected amount.
Engagements start at 3,750 SAR per month.
More client work
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